Image for post
Image for post

Is it by the amount of money you make in your sleep? Or by working crazy over time? Is it by the way people perceive you? Instagram, Facebook or LinkedIn likes or mentions? Or possibly the reviews for your business, or product, or the number of calls or emails you get from people interested in your services.

Making Money and Time Spent Working


Image for post
Image for post

A good leader makes everything look easy. If you’ve ever had someone say they want to follow in your footsteps, it’s because you’ve been able to make them feel they can do what you can do with ease. I’ve been fortunate to have leaders like this within my career and each time I was able to get to their level, I realized how challenging it was, and as I progressed, I smiled anytime someone told me they wanted to do my job.

The School of Hardknocks

Why is it that we feel if that asking for help somehow makes us…


Image for post
Image for post

A good leader makes everything look easy. If you’ve ever had someone say they want to follow in your footsteps, it’s because you’ve been able to make them feel they can do what you can do with ease. I’ve been fortunate to have leaders like this within my career and each time I was able to get to their level, I realized how challenging it was, and as I progressed, I smiled anytime someone told me they wanted to do my job.

The School of Hardknocks

Why is it that we feel if that asking for help somehow makes us…


Image for post
Image for post

Let me start by saying I’m not a recruiter. I am terrible at sales and I will do no good convincing someone why they should do something. Even still, part of my job is to help fill the head of customer experience roles.

The goal is always the same: to place the best possible manager for customer experience who can help them scale. …


Image for post
Image for post

You catch customer experience managers in two phases of their career: (1) new to leadership, eager and believe they can do it all, or (2) experienced in leadership, happy to get it going, but know they can’t do it all alone. Most companies go for option 1.

Disclaimer: when I say most companies. I’m speaking from my experience, not a benchmark or study, Just the good ole school of Hard Knocks! Okay, back to our regularly scheduled message…

To my Number Oners… Who told you that you had to do it all? They lied! Well, maybe they didn’t lie… Maybe…


Image for post
Image for post

I’m not very opinionated about much. I am a “live and let live” type of person. But I feel compelled to share today as I watch what I feel is in inauthentic, and frankly sad attempt to trick black people into thinking you care. Newsflash ya’ll: we’re smarter than that.

Over the years I’ve had a lot of success working in companies in “higher level” positions, as a department head at minimum. I started running my own department at only 24 years old. Oftentimes, I’d get asked (by people who looked like me) about my career path and how I…


Image for post
Image for post

I host a monthly live call with customer service people from everywhere. The meeting is called Coffee with Ty and it’s a virtual session used to chat with other customer service professionals on different topics that we may struggle with while leading teams.

This month’s focus was Voice of Customer or VOC. So often, we hear these buzzwords like VOC, CSAT, CES and NPS and we feel like we’re supposed to chase these things down because everyone’s talking about them. But do you actually know what VOC is and how it can be used?

If you’d like to view the…


Image for post
Image for post

I have a serious love/hate relationship with social media. I can pretty much find a meme to support or go against any argument known to man (or woman) … but every now and then one rings true and I’m forced to stop and contemplate.

I saw a post from a profile called @souls_connecting (yes, I’m deep like that) which read: If you are keeping the energy of old relationships active and alive, new ones can’t show up. Cosmic law.

Guess how much I know about cosmic law? Not much. But I’ve got commonsense, so I get it. Now, of course…


Image for post
Image for post

When it comes to providing the business solutions necessary for continuous growth, you want a whole workforce backing your company’s needs. At The Workforce Pro, we are dedicated to providing the best customer service deliverables for rapidly growing companies.

We are excited to announce that our devotion to helping startups and fast-growing businesses scale customer support, faster has earned us a 2019 Clutch Global Leader award, naming us a top IT and business services provider under the business consulting services umbrella.

“We’re so honored to be featured as a Clutch Global Leader in IT & Business Services category. Out clients…


Image for post
Image for post

I decided to host a monthly chat with fellow customer experience leaders, or people who are interested in knowing what it’s like to run and operate a customer experience team. Today (at 11 AM PST) will be my first session (join me). I’m a little (nervous isn’t the word), anxious about how things will go. I often find that what I think people want to hear about versus what they actually want to hear about are two totally different things (I admit, I can have tunnel vision).

So, I realized that Coffee with Ty is actually going to be a…

Ty Givens

Founder & CEO of The Workforce Pro | CX Superhero & Leader | @theworkforcepro |@itstygivens | www.tygivens.info | www.theworkforcepro.com

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store