For the first time in the last five years, we didn’t see a huge amount of requests to help dig out of backlogs following the holiday season. …

Creating actionable reporting around your contact center can be difficult to do. Add to that the need for a foundation for your training program and you now have a riddle on your hands. …

Flexibility is one of the most critical skills for CX leaders to develop and leverage. Agility measures how well an individual or organization responds to change, and agile organizations can adapt quickly in the face of change and thrive in the knowledge economy. We’ve seen a rapid rise in organizations…

Customer Experience (CX) is one of the most important aspects of any business. If you provide excellent service, you will keep your customers happy, and they will be more likely to return. If you provide poor service, you will lose customers, and they may never come back. When we’re asked…

When people start businesses, they are often focused on just a single outcome: Growth. Getting to the “growth” period of a business’s life takes dedicated employees and a high-productivity work environment. Most business owners understand how high output can affect a company, but few stop to consider the various detriments…

A shocking number of startup founders have no approach to tackling customer support at all. …

While many beauty and makeup-related businesses have traditionally thrived on in-store interactions with customers to boost sales, the rise of digital technologies and the convenience of online shopping has led many brands to redirect marketing energies into the world of e-commerce. Regardless of whether the majority of sales transactions are…

As increasing competition makes it more challenging for businesses to acquire new customers, maintaining existing customer relationships has become increasingly important for survival. …

The customer experience (CX) will be completely transformed in just a few short years. The digital landscape is constantly evolving, and customer needs and expectations are changing along with it. If you want to stay ahead of the curve, you need to know the latest CX trends. This article will…