Feb 21
5 min read
My recipe for scaling Customer Experience
Setting up Customer Service seems so simple on the surface. But after working in some capacity of CX for about 100 companies, I can tell you what it takes to set up for scale.
You’re probably thinking all you need is a person or two to talk to customers and you’re done. Right? Wrong!
There’s more to it… so much more. Much much more. Did I mention more?
